Although onboarding calls are useful, they can be time-consuming for many people. So, we have introduced the option for customers who have gained access to skip these calls, making it easier and faster for more people to get started.

Why we did this

Effective onboarding is crucial to introducing our users to a new product. While our team aims to connect with customers and demonstrate how to leverage Fey for maximum benefit, we understand that busy schedules may hinder the ability to schedule onboarding calls. To address this, we have developed a self-serve system that enables users to easily grasp the product's features and functionalities, without the need for a call. The self-serve system still provides direct access to our team through various channels such as Slack or in-app feedback, ensuring customer satisfaction and retention rates remain a top priority.